Privacy Policy

At RizenX, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform.

1. Information We Collect

1.1 Personal Information

When you create an account, we collect:

• Full name, email address, and phone number
• Date of birth and nationality
• Government-issued identification documents (PAN, Aadhaar, etc.)
• Address and proof of residence
• Photographs and selfies for identity verification
• Bank account and payment information

1.2 Transaction Information

We automatically collect information about your activities on RizenX:

• Trading history, orders, and cryptocurrency transactions
• Deposit and withdrawal records
• Wallet addresses and balances
• IP addresses and device information
• Browser type, operating system, and access times

1.3 Communications

We store communications between you and RizenX, including emails, chat messages, and support tickets.

2. How We Use Your Information

We use your information to:

• Provide and maintain our cryptocurrency exchange services
• Verify your identity and comply with KYC/AML regulations
• Process transactions, deposits, and withdrawals
• Detect and prevent fraud, security breaches, and illegal activities
• Improve our platform and develop new features
• Send you notifications about your account and transactions
• Provide customer support and respond to inquiries
• Comply with legal obligations and regulatory requirements
• Conduct internal analytics and research

3. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide our services as outlined in our Terms of Service
• Legal Obligation: To comply with KYC, AML, and tax regulations in India
• Legitimate Interest: To improve our services, prevent fraud, and ensure platform security
• Consent: For marketing communications and optional features (which you can withdraw at any time)

4. Information Sharing and Disclosure

4.1 We DO NOT Sell Your Information

RizenX does not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 When We Share Information

We may share your information with:

• Service Providers: Payment processors, KYC verification services, cloud hosting, and email providers who assist in operating our platform
• Regulatory Authorities: Government agencies, law enforcement, and financial regulators as required by law
• Legal Proceedings: When required by court orders, subpoenas, or legal processes
• Business Transfers: In case of merger, acquisition, or sale of assets
• Fraud Prevention: With security partners to detect and prevent fraudulent activities

5. Data Security

We implement industry-leading security measures to protect your data:

• 256-bit SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive personal information
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• 95% of cryptocurrency funds stored in cold wallets
• Employee training on data protection and security
• 24/7 monitoring for suspicious activities

Despite our security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your account and provide services
• Comply with legal and regulatory requirements (typically 5-7 years for financial records)
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain security

After account closure, we may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Data Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of data processing
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze platform usage and performance
• Enhance security and detect fraudulent activities

You can control cookies through your browser settings, but disabling cookies may limit platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

RizenX is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it immediately.

11. International Data Transfers

Your data is primarily stored in India. If we transfer data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or platform notification. The "Last Updated" date at the top indicates the latest revision.

13. Contact Us

For privacy-related questions or concerns, contact us at:

Email: privacy@
Data Protection Officer: dpo@
Address: RizenX Technologies Pvt. Ltd., WeWork Galaxy, 43 Residency Road, Bangalore, Karnataka 560025, India